Description

Connect securely to ServiceNow Web UI

Vendor

This connection component is designed for secure connection to the following target:

Vendor	ServiceNow
Product	Service Management
Product Category	Cloud Service
Product Versions	Tokyo, Utah, Vancouver, WashingtonDC, Xanadu

CyberArk

This connection component works with the following CyberArk versions:

CyberArk Solution	Privileged Session Management
CyberArk Product	Privileged Session Manager (PSM)
CyberArk Versions	10.2 or higher
Artifact Version	1.0
Out of the Box	NO
Out of the Box in versions

Support & Certification

Support Level	GENERAL
Developed by	CyberArk
Certification Level	CERITIFIED

Prerequisites

The following prerequisites are required on the machine running this connection component:

Use the following procedure to set up your environment to use Google Chrome: PSM for Web Applications
- Requires updated version of Secure Web Application Connectors Framework (v13.2 +)

Configuration

Connection Component Settings

Specify the following parameters at the connection component level:

Connection Component Root Level Parameters

Parameters that define generic settings of the PSM connection component.

Parameter Name

Description

Acceptable Values

Default Value

Id

A unique ID that identifies the connection component

String

PSM-ServiceNowWebUI

DisplayName

The name to be displayed in the connection selection.

String

ServiceNow Web UI

authentication level:i

Defines the server authentication level settings in the RDP file.

0: If server authentication fails, connect to the computer without warning.
1: If server authentication fails, don't establish a connection.
2: If server authentication fails, show a warning, and choose to connect or refuse the connection.
3: No authentication requirement specified.

Note: Some PSM server environments require this to be set to 1 or 2. If this is not required, you may delete this parameter.

0,1,2,3

3

Target Settings section

Parameters that define specific target machines settings. These parameters can be overridden at platform or account level.

Client Specific

Parameter Name	Description	Acceptable Values	Default Value
ActionTimeout	The maximum number of seconds to wait for an action to complete	Positive number	5
PageLoadTimeout	The maximum number of seconds to wait for a page to load	Positive number	30
BrowserPath	Path to the browser exe file	Full path	C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Browser	Browser Type	Chrome, Edge	chrome
EnableTrace	Display connection process during session initialization	Yes, No	No
RunValidations	Specifies if the validations defined in WebFormFields run. If set to "Yes", validations are required.	Yes, No	No

Web Form Settings

Parameter Name

Description

Acceptable Values

Default Value

LogonURL

The address of the web application.

Specify the URL of the login page.

The URL can include dynamic parameters such as the address that is replaced with the value of the corresponding property of the account.

URL

https://{address}

WebFormFields

Describes the list of login actions.

List of commands.

if ((//iframe^[@id="gsft_main"^] > (Condition)(searchby=xpath)(exists eq true)))
gsft_main>(iFrame)(searchby=id)
user_name>{username}(searchby=id)
user_password>{Password}(searchby=id)
sysverb_login>(button)(searchby=id)
(MainWindow)
end-if
else
user_name>{username}(searchby=id)
user_password>{Password}(searchby=id)
sysverb_login>(button)(searchby=id)
end-else
if ((//button^[contains(text(),"Agree")^] > (Condition)(searchby=xpath)(exists eq true)))
//button^[contains(text(),"Agree")^]>(button)(SearchBy=XPath)
end-if
if ((//label^[@for="dont_show_me_checkbox"^] > (Condition)(searchby=xpath)(exists eq true)))
//label^[@for="dont_show_me_checkbox"^]>(button)(SearchBy=XPath)
//button^[@class="close icon-cross"^]>(button)(SearchBy=XPath)
end-if

EnforceCertificateValidation

Whether or not PSM will validate target website certificates when initiating PSM connections.

This enables PSM to connect to local websites that do not have valid certificates, such as LAN applications with self-signed certificates. To connect to local websites that use self-signed certificates, specify No.

Yes, No

Yes